Clubmy14 Terms & Conditions – Rules for Using Malaysia's Online Betting Platform

1. Definitions & Scope of Application

In this clubmy14 Terms & Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "clubmy14" or "Platform" — refers to the website, mobile application, and all digital services operated under the clubmy14.click domain.
• "Member" or "You" — refers to any individual who has registered an account with clubmy14 and uses this platform.
• "Account" — refers to the personal profile registered by a Member on the clubmy14 platform.
• "Account Funds" — refers to the credit balance in your clubmy14 account, excluding any bonus funds that have not yet met the rollover requirements.
• "Bonus" — refers to any credits, rebates, cashback, or promotional incentives granted by clubmy14 to Members.
• "Rollover" or "Wagering Requirement" — refers to the total amount that must be wagered before bonus funds can be converted into withdrawable cash.

These Terms & Conditions apply to all clubmy14 services, including live casino table games (baccarat, blackjack, roulette, Dragon Tiger), slots, live Sports Betting (EPL football, Malaysia Super League, badminton), e-sports (Mobile Legends, DOTA 2), 4D lottery, and all other game categories currently available or added in the future.

2. Member Eligibility

To register and use the clubmy14 platform, you must meet all of the following eligibility criteria:

• Aged at least 18 years of age at the time of registration.
• Is legally competent to enter into a binding agreement.
• Using the platform on your own behalf — not on behalf of any third party.
• Not currently on any active self-exclusion list under a responsible gaming programme.

Clubmy14 reserves the right to decline registration or close the account of any individual found not to meet the eligibility requirements above, without the need to provide further reason.

3. Account Registration & Member Responsibilities

Each individual is only permitted to hold one (1) active account at clubmy14. Registering multiple accounts under the same individual — whether using different personal details, different devices, or any other method — is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, a valid email address, and a valid Malaysian phone number. Providing false information constitutes a serious breach of clubmy14's Terms & Conditions.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• All activity that takes place within your account, regardless of whether it was carried out by you or by another party with access to your account.
• Notifying clubmy14 immediately if you suspect any unauthorised access to your account.
• Completing the Know Your Customer (KYC) process when required, including submitting valid proof of identity such as a MyKad or Malaysian passport.

Clubmy14 will not be held liable for any losses arising from unauthorised use of your account, unless such loss is proven to be a direct result of clubmy14's own negligence.

4. Deposits & Payment Methods

Clubmy14 accepts deposits via the following local Malaysian payment methods only:

All deposits must come from a legitimate source and must be made in the name of the registered Member only. clubmy14 does not accept third-party deposits. Any attempt to deposit funds from an unknown or unauthorised source may result in account freezing and further investigation.

5. Withdrawal of Funds

Members may submit a withdrawal request at any time, subject to the following conditions:

• The KYC identity verification process has been successfully completed.
• No active bonus with an outstanding rollover requirement — withdrawing while a bonus is active will result in the cancellation of that bonus.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a Malaysian bank account or e-wallet registered under the same Member's name.

Daily withdrawal limits vary according to the Member's VIP tier:

Clubmy14 reserves the right to place a hold on withdrawals for security review or compliance with anti-money laundering regulations. In such cases, the Member will be notified and may be asked to provide additional supporting documents.

6. Bonuses, Promotions & VIP Programme

All bonuses and promotions offered by clubmy14 are subject to the specific terms and conditions stated alongside each offer. The following general conditions, however, apply to all clubmy14 bonuses:

• The Welcome Bonus may only be claimed once per eligible new Member.
• The standard rollover requirement for bonuses at clubmy14 is between 20x to 30x of the bonus value received, unless otherwise stated in the relevant promotion's terms.
• The validity period for meeting rollover requirements is stated in each promotion and is typically between 7 and 30 calendar days.
• While the rollover requirement remains unfulfilled, the maximum bet allowed using bonus funds is RM 50 per bet unless otherwise stated.
• Some games may not count — or may only partially count — toward meeting the rollover requirement. This will be clearly stated in the relevant promotion's terms.
• Clubmy14 reserves the right to void bonuses and associated winnings if there is evidence of promotional abuse, artificially engineered low-risk betting solely to meet rollover requirements, or any activity deemed to be exploiting the bonus system.

For the clubmy14 VIP Rewards programme, loyalty points are calculated based on total completed wagers. These points determine a Member's VIP tier and, in turn, the value of weekly rewards and privileges received. VIP rewards are credited automatically on a set schedule — no manual claims required.

7. General Game Rules

The following general rules apply to all game categories on clubmy14:

• All casino games on clubmy14 use a Random Number Generator (RNG) that has been audited and certified by independent testing bodies. The fairness of each game round cannot be disputed on the basis of assumption alone.
• Winnings resulting from technical disruptions, software errors, or system malfunctions will not be recognised, and clubmy14 reserves the right to void any affected bets or rounds.
• For live Sports Betting — including EPL football, Malaysia Super League, badminton, and other sports — should a match be postponed, cancelled, or stopped before the stipulated minimum period, all related bets may be voided and funds returned to the Member's account.
• The outcome of all games is final unless there is clear evidence of a technical error that has been verified by the clubmy14 technical team.
• In the event of a dispute over a game result, the Member must submit a complaint within 48 hours from the date the incident occurred.

For 4D lottery games and other lottery products on clubmy14, results are based on the official draw numbers of the relevant operator. clubmy14 acts as a betting platform and not as a licensed lottery operator.

8. Prohibited Conduct

The following activities are strictly prohibited on the clubmy14 platform and may result in immediate account closure, freezing of funds, and legal action:

• Registering more than one account (whether in your own name or using another person's details).
• Using automation software, bots, scripts, or any unauthorised technological tools to play or place bets.
• Colluding with other players to manipulate game outcomes.
• Deliberately exploiting technical errors, bugs, or system vulnerabilities.
• Using the clubmy14 platform for money laundering or financing illegal activities.
• Providing false information during registration or the KYC process.
• Taking any action intended to defraud clubmy14 or other players.

9. Account Closure & Suspension

Clubmy14 reserves the right to close or suspend any Member's account without prior notice under the following circumstances:

• Any violation of the clubmy14 Terms & Conditions set out in this document.
• Failure to fulfil a KYC request within the stipulated timeframe.
• There is evidence or reasonable suspicion of fraud, money laundering, or other illegal activity.
• Account found to have been registered by an individual under the age of 18.
• An active self-exclusion request through the responsible gaming programme.

Members who wish to voluntarily close their account may do so by contacting clubmy14 customer support via live chat or email at support@clubmy14.click. Any valid remaining balance will be returned to the Member once all necessary checks have been completed.

10. Liability Limits & Disclaimer

Clubmy14 provides its gaming and betting platform on an "as is" basis. While we make every effort to ensure the platform runs smoothly 24/7, clubmy14 does not guarantee that the service will always be free from interruptions, delays, or technical errors.

Clubmy14 shall not be liable for:

• Financial losses arising from betting or gaming activity — including losses resulting from the Member's own betting strategy decisions.
• Service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure issues, or natural disasters.
• Any action or decision made by a Member based on information obtained from sources outside the clubmy14 platform.
• Indirect, consequential, or special losses of any kind.

Clubmy14's maximum liability to any Member under any circumstances is limited to the actual fund balance in that Member's account at the time the claim is made.

11. Responsible Gaming

Clubmy14 is fully committed to the principles of responsible gaming. Gambling should be treated as a form of entertainment — not as a means of generating income or resolving financial difficulties. If gambling begins to affect your finances, personal relationships, or mental health, this is a sign that you need help.

Clubmy14 provides the following self-control tools, accessible directly from your account profile:

• Deposit Limit: Set a limit on how much you can deposit per day, week, or month.
• Session Time Limit: Set a time limit on how long you spend in a single playing session.
• Cool-Off Period: Temporarily freeze your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Close your account entirely for a duration of your own choosing.

More information on responsible gaming, signs of problem gambling, and professional support resources can be found on the Responsible Gaming ours.

12. Amendments to Terms & Governing Law

Clubmy14 reserves the right to update, amend, or add to any part of these Terms & Conditions at any time. When changes are made:

• The new update date will be stated at the top of this document.
• Members will be notified of material amendments via email or in-platform notification.
• Continued use of the clubmy14 platform after any amendments take effect will be considered acceptance of the revised terms.

If you disagree with any amendment to the terms, you have the right to close your account and withdraw all remaining funds before the amendment's effective date.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions, or the use of the clubmy14 platform, shall first be resolved through negotiation. If negotiation is unsuccessful, the dispute will be referred to arbitration or a competent court in Malaysia.